Can I CANCEL my booking?

Cancellation 30 or more days prior

A guest may request cancellation of a reservation up to thirty (30) days prior to the first day of the reservation. Send an email to the SHS at reservations@spearheadhuts.org stating your name, dates of reservation, and the confirmation number, if possible. If the cancellation is authorized, a cancellation fee is charged of $10 or 10% of the amount, whichever is greater.  Cancellations are made at the sole discretion of the SHS Society and its Booking Agents.

Cancellation less than 30 days prior : Cancellations less than 30 days prior to the first night’s stay forfeit the non-refundable reservation fee and the non-refundable remaining balance. There is no rescheduling of reservations. There are no refunds given for hazardous conditions prior to or during the booking dates. 

The Spearhead Huts Society does not refund or discount any booking(s) due to weather, delay, closures, or any other reasons beyond our control.The Spearhead Huts Society reserves the right to cancel any bookings at our discretion.

Full Charge - Full Stay - If cancelled within 29 days of arrival

Partial Charge - 10% of Full Stay - If cancelled within 30 days of arrival

Cancellations:

• If you cancel within 24 hours of receiving your confirmation you are entitled to a 100% refund.

• If you cancel with more than 30 days notice, 10% of the reservation fee is non-refundable and 90% of the reservation fee is refundable.

• If you cancel with less than 30 days notice the full amount of the reservation fee is forfeited.

• There is NO rescheduling of reservations. 

• Reservations cannot be resold or transferred. (Any resold or transferred reservations will be cancelled with no refund given.)

• Reservations with understated group size or false claims for discounts or early booking privileges may incur extra charges or cancellation with no refund given.

• There are no refunds given for hazardous conditions before or during the booking dates. 

• There are no refunds if you are unable to make it to the hut because of navigation error, fatigue, or group dynamics.

• There are no refunds or discounts on any booking(s) due to weather, delays, closures, or any other reasons beyond our control.

• A guest may request cancellation of a reservation by sending an email to reservations@spearheadhuts.org

• Please provide your name, reservation date, and confirmation number.

ALL guests should be competent and completely self-sufficient with proper emergency equipment and knowledge to hike, ski, or snowshoe into the hut. You are solely responsible for your own safety. We do not give refunds if guests are unable to reach the hut due to unforeseen circumstances. It is rugged mountain terrain, prepare and travel accordingly. In winter, guests must be capable of backcountry navigation, breaking trail, avalanche assessment, hazard avoidance, and more.

The Spearhead Huts Society reserves the right to cancel any bookings at our discretion.

Avalanche Danger Cancellation Policy:

Note that the Kees & Claire Hut is located in an area where the Avalanche Terrain Exposure Scale (ATES) is rated as Challenging Terrain. The winter route is NOT marked, and you are responsible for your route-finding and navigating. Do not assume a route or tracks will show you the way to the hut, or show you the safest route of access.

If Avalanche Canada publishes a bulletin with a danger rating of HIGH or EXTREME on the days you are to be at the hut, Spearhead Huts Society will provide a full refund if you wish to cancel.

If you wish to cancel due to Avalanche Canada danger ratings, your cancellation request must be made by 11:59 PM the night BEFORE you are scheduled to travel. (e.g. Your booking is scheduled for April 15th, submission for cancellation must be made before 11:59 PM on April 14th)