Cancellation Policy

Can I cancel my booking?

Cancellation 30 or more days prior:

A guest may request cancellation of a reservation up to thirty (30) days prior to the first day of the reservation and receive a refund, minus a 10% administration fee. 

Send an email to the SHS at reservations@spearheadhuts.org stating your name, dates of reservation, and the confirmation number. If the cancellation is authorized, a refund will be processed minus the cancellation fee of 10% of the amount, or $10, whichever is greater. Cancellations are made at the sole discretion of the SHS Society and its Booking Administrators.

Cancellation fewer than 30 days prior: 

If a guest requests cancellation fewer than 30 days prior to the first night’s stay, the booking fee and any remaining balance is non-refundable and forfeit. 

The Spearhead Huts Society does not refund or discount any booking(s) due to weather, hazardous conditions, delay, closures, injuries or any other reasons beyond our control. There is no rescheduling or transferring of reservations. The Spearhead Huts Society reserves the right to cancel any bookings at our discretion.

Cancellations:

  • More than 30 days notice: eligible for a refund, minus a 10% administration fee. 

  • Fewer than 30 days notice: the full amount of the reservation fee is forfeited.

  • If you cancel within 24 hours of receiving your confirmation email, you are entitled to a 100% refund.

  • There is no rescheduling of reservations. 

  • Reservations cannot be resold or transferred. (If a reservation has been resold or transferred, it will be cancelled with no refund.)

  • Reservations with understated group size, or false claims for discounts or early booking privileges, may incur extra charges or cancellation with no refund given.

  • There are no refunds given for hazardous conditions, or if you are unable to reach the hut because of navigation error, fatigue, injury, or group dynamics.

  • There are no refunds or discounts on any booking(s) due to weather, delays, closures, or any other reasons beyond our control.

  • A guest may request cancellation of a reservation by sending an email to reservations@spearheadhuts.org. Please provide your name, reservation date, and confirmation number.

All guests should be competent in backcountry travel and completely self-sufficient. All guests should be equipped with proper emergency gear/supplies and knowledge of the ski, snowshoe, or hiking routes they intend on using. You are solely responsible for your own safety. We do not issue refunds if guests are unable to reach the hut due to unforeseen circumstances. It is rugged mountain terrain, prepare and travel accordingly. In winter, guests must be capable of backcountry navigation, breaking trail in deep snow conditions, avalanche assessment and mitigation, hazard avoidance, and more.

Avalanche Danger Cancellation Policy:

Note that the Kees and Claire Hut is located in an area where the Avalanche Terrain Exposure Scale (ATES) is rated as Challenging Terrain. The winter route is NOT marked, and you are responsible for your route-finding and navigating. Do not assume a route or tracks will show you the way to the hut, or show you the safest route of access.

If Avalanche Canada publishes a bulletin with a danger rating of HIGH or EXTREME on the days you are to be at the hut, Spearhead Huts Society will provide a full refund if you wish to cancel.

If you wish to cancel due to Avalanche Canada danger ratings, your cancellation request must be made by 11:59 PM the night BEFORE you are scheduled to travel. (e.g. Your booking is scheduled for April 15th, submission for cancellation must be made before 11:59 PM on April 14th)